Order processing

All incoming orders are clearly marked with an order number that is awarded by our software program WAUA (German abbreviation for "tool for processing translation orders"). As the customer you give us the name of a contact partner for possible queries with regard to your order. We pass the source text on to our translator together with any other documents you provide, such as parallel texts, background information, terminology collections, etc.
After we receive the translation it is subjected to an initial check test for form and completeness and is then proofread by a second translator, where necessary by a technical examiner. The translation is evaluated by the corrector and after any corrections have been carried out the product is given a final inspection by management.
Finally, your translation is delivered with the invoice and all enclosures. All the documents that belong to your order are stored methodically and can be traced within the statutory period.
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