Quality objectives

We have developed the following quality targets for the successful realisation of our quality policies and to live up to our own maxim of providing “excellent” translations:

Increasing customer satisfaction
We regard the quality of the products/SERVICES from our company as variable and improvable. We take account of suggestions and criticisms from customers when improving our products/SERVICES.
Ensuring the perfect functioning of the internal organisation
We monitor the internal operational sequences constantly to determine the points at which corrective measures are necessary.
Ensuring and improving the effectiveness of the quality management system
Processes such as quality audits and management evaluation, as a well as suggestions from staff, serve for reviewing and improving the effectiveness of the quality management system.
Ensuring the qualifications of internal staff
We ensure the qualification and continuing training of internal staff through training measures on the basis of a training plan that is prepared annually.
Ensuring the quality of the supplier products
We check the ability and qualification of new translators by means of fixed criteria and measures.
We cultivate collaboration with the translators who work for the company in all fields relevant for the quality of the supplier product.

We supplement these long-term targets every year with “Current Quality Targets”, which are to be realised in the short and medium term.